By preparing your technician can get straight to servicing your system:
* Know where all the equipment is located in your home.
* Perform basic Troubleshooting
*Check your air filter. Dirty air filters are a common cause of problems.
* Write down the model # of all your products.
*Be ready to explain clearly what problems you are having.
*Know when the problem began.
*Make sure the unit and crawl spaces are easily accessible for the technician.
*Be prepared to answer the phone. We will call you to let you know we are on the way.
*If you are a renter, make sure you clear the service call with your landlord.
*If your heat pump is frozen, make sure you shut off the unit before the technician arrives.
* Have all information of previously done work available for the technician.
*Be prepared to make a payment to the service tech.